Frequently Asked Questions

Does Optimisers 247 resolve software glitches?

The army of professionals at Optimisers 247 is well versed with the art of troubleshooting any software glitches affecting operating systems. Supporting the latest and even legacy operating systems, the brand of techies are not only good at troubleshooting error messages but providing support for a range of operating systems like Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000 and Windows XP.

What are the technical credentials of Optimisers 247 techies?

All Optimisers 247 technicians are CCNA /MCNA Certified Professionals. Also doubling up as Network Administrators, Optimisers 247 support engineers possess extensive experience in Technical help desk environment to resolve issues related to legacy as well as emerging technologies.

How long is the call wait time?

Your call would be attended in the shortest time span possible because we know any glitch with a PC can end up throwing back the productivity quotient by a long way. However, to better let you know we have 3 mediums at our disposal i.e. email, chat and remote access technology. And as a client you are always at a liberty to choose any one out of the three.

How is remote assistance better than conventional support?

Using a secured web connection Optimisers 247 technicians remotely view a computer screen. With a client’s permission they not only diagnose an issue on hand but even indulge in troubleshooting and providing resolution for a PC, network devices and other peripherals via the online route. All security features have been designed to allow Optimisers 247 engineers to securely connect via an Administrative capability and at the same time view, scan, and troubleshoot a computer remotely via a dedicated PC Care web access.



Can remote assistance be delivered via a dial-up connection?

At Optimisers 247, remote support assistance via a 56k modem is very much a possibility. However, there can be some latency depending upon the medium or a provider.

Does Optimisers 247 maintain a history of past interactions and cases? Can such details be fetched automatically?

Yes, Optimisers 247 maintains a record of past interactions and case histories to save time and help clients better.

In case of purchasing new gadgets would the same service plan work or would I need to buy a new service plan altogether?

Anyone who has already purchased a subscription plan can end up using the same plan for gadgets purchased in the future or apply the same on ones already in possession. However, all this would be possible only till the time a plan is active and valid.

What type of computers do you support?

We support clients who have Microsoft Windows XP, Windows Vista and Linux Operating systems installed on their PC. We do not support Apple or Macintosh operating systems. However, in case if you are not clear what OS is installed on a PC, give us a call and our technicians will end up figuring it out for you.

What is the mode of payment?

Optimisers 247 accepts all major credit cards and yet at the same time allows clients to make a payment via its secure website or to a technician directly over the phone line.

Does the information remain secure when provided online? At Optimisers 247, all possible measures are taken to protect clients against any loss, misuse or alteration of information. The company uses industry-standard SSL techniques and encryption technologies while receiving any information online.

What is done with the personal information provided? Protection of privacy is of utmost concern at Optimisers 247. For at the end of the day Optimisers 247 believes all possible measures taken towards protection of personal information will enable it to provide a flawless customer service experience. In case, if you have any further queries please feel free to go through our privacy policy.

Here's a reason why to go for Optimisers 247

Any computer or it’s peripherals related problem that affect your important routine work and annoys you more than ever before which results in costly and time consuming resolution and not only that you end up getting dollars tapped from your wallet. So here is the solution with Optimisers 247, a third-party independent company, you can effortlessly get rid of all those enormous PC problems. Optimisers 247 is best known for its:

• Grand 24/7 Online tech Support at an unbeatable price.
• Immediate professional support from Certified Engineers.
• 90% First Call Resolution.
• Remote Supportassistance for quick, speedy and absolute problem fixing.