Terms And Conditions
ACCEPTANCE OF TERMS
By Requesting Services With Optimisers 247, You Have Read and Accepted the Terms And Conditions Covering The Optimisers 247 Services. These Terms And Conditions ("Terms And Conditions") States Important Requirement Regarding Your Use of Optimisers 247' ONLINE COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH Optimisers 247.
TYPES OF PLANS
Annual Support Plans
Incident Support Plans
SERVICES
- Computer installation, setup, windows operating system installation and support, troubleshooting and computer repair; computer health, optimization and speed.
- Setup internet connection, browser, fault repair and speed up.
- Providing Computer security through set up, installation of anti-virus and anti-spy ware, removal of virus and spywares, configuration of firewalls and set up of data back-up.
- Printer installation, setup and troubleshooting; LaserJet and multifunctional printers, scanners, digital cameras and MP3 players
AGREEMENTS
- You must be 13 years or above to use the service.
- A single account is limited to get the access only for the defined number of computers in the agreement. For additional computer you will have to purchase support for it, if required.
- Optimisers 247 would provide services for only the issues and software that has been explicitly mentioned on our website. For all other software and issues we would not be liable to provide services.
- The services will be available to you over the call, chat and e-mail only. Onsite service is not included as a mode of providing service.
- Optimisers 247 is not liable to provide any support for Hardware related issues of your computer, Servers, Printers, Router, Wireless Access Device or any other issues.
- We do not provide any warranty on hardware and software that is covered under the support plan. Replacement or stand by on any computer part that has malfunctioned will not cover under the services.
- Optimisers 247 will not be liable for any loss or damage from your failure to comply with the security obligation. You are responsible for maintaining the security of your computer including username and password. Do not share the username and password with the support professional at any time, if this is accidentally shared, please change the password immediately. Optimisers 247 will not be liable for any loss or damage from your data theft from your computer in this scenario.
- Monitor constantly all the remote sessions requested by you.
DEFINITIONS
Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions or vice versa.
YOU
"You" means you individually, any person, including any employer that you are acting on behalf of.
"Optimisers 247"
"Optimisers 247” is the service trademark used by the Optimisers 247 Technologies Pvt. Ltd.
DISCLAIMERSOptimisers 247 does not warrant that the service is free of errors, mistakes or represent that defects or limitations in the service will be corrected. Optimisers 247 does warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted, so Optimisers 247 does not provides any remedies for such service interruptions. In addition, Optimisers 247 provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer should acknowledge that they accept these disclaimers.
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Customer Testimonials
I wish to commend Charles for his heroic efforts to assist me and resolve my computer issues. I very much like the fact that there is a dedicated tech assigned to my computer who is telephone accessible. I am not a computer expert, and on many other occasions, I have had computer problems/questions and the only resolution was via the computer! If I was knowledgeable on the computer to begin with...there would be no problem. Kudos to Charles for his patience and expertise.
"George Bauer"
I had the help mostly from Nash and I can honestly say that I was astonished by the knowledge and speed with which he worked on my problems. Also he was very patient with my inexperience in many of the subjects that are part of the problems I experienced and that he expertly fixed.
"Ulbe Schoemaker"
Thanks for helping me with my problems on my laptops. they are working very nicely right now. The technician was wonderful and explained everything to me. Happy Holidays.
"Susan Henderson"
The service was thorough. I am happy to know that should any problems arise during the service contract period that all I have to do is call for support. No need to gather my computer and take it to a repair shop, leave it there, wait days for the repair and then go back and pick it up. The remote service and support is wonderful.
"Suzanne Stantley"
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